Services/ Client's Feedback

Welfare, Health and Immigration Advice Project (WHIAP)

Project Overview

The Welfare, Health and Immigration Advice Project (WHIAP) provides free, confidential advice and practical support to refugees, asylum seekers, and other vulnerable members of the community.

The project aims to improve access to essential services, including welfare benefits, healthcare, housing, immigration support, and other community services. It also helps reduce social isolation, promote independence, and improve the overall wellbeing of individuals and families.

Support is provided through one-to-one advice sessions, advocacy, signposting and referrals, interpretation, and community outreach activities. Services are available in English, Dari, Pashto, and Farsi, helping to ensure that language barriers do not prevent people from accessing the support they need.

Support for Afghan Refugees and Asylum Seekers

Eagle Eyes NGO provides dedicated support to Afghan asylum seekers, refugees, and vulnerable individuals and families in Westminster, Brent, and surrounding areas.

Our Services Include

• Immigration and Legal Support: Initial guidance on immigration matters, family-related issues, and housing concerns, including referrals to appropriate Legal Aid and specialist legal services.
• Welfare Benefits Support: Assistance with accessing appropriate welfare benefits and other financial support to help reduce financial hardship and improve wellbeing.
• Healthcare Support: Signposting and referrals to appropriate healthcare services, including support to access GPs, hospitals, and other relevant health services.
• Housing Support: Advice, advocacy, and signposting in relation to housing issues, including referrals to relevant specialist services where appropriate.
• Interpretation and Translation: Language support in Dari, Pashto, Farsi, and English to help overcome communication and language barriers.
• Outreach Support: Where appropriate, support may be provided through outreach, including assistance with accessing GPs, hospitals, and other essential services when clients require additional support.
• Signposting and Referrals: Connecting individuals and families with specialist organisations and services according to their individual needs.

Contact for Support and Information

Heshmat Assadi
Founder / Coordinator
Eagle Eyes NGO
258 Harrow Road
London W2 5ES

Phone: 07949 723 796
Availability: Monday, Wednesday and Friday, 10:00 AM – 4:00 PM

Free Police Station Attendance Nationwide
Crime Legal Aid is Available

Contact:
Mr Farooq Zoi (Duty Solicitor pin 9367)
M: 07956918682
Email: farooq.zoi@azlaw.co.uk
Available: Monday to Friday, between 10:00 AM and 4:00 PM

For general enquiries, please contact Ahmad Reshad Alham
Monday to Friday, between 2:00 PM and 4:30 PM
Phone: 07861 740331

Beneficiary Feedback

Feedback

"The staff helped me apply for Universal Credit and register with a GP. Without their support I would not have known where to start. They explained everything in my own language and treated me with dignity."

Feedback

"I was facing serious housing problems and felt completely overwhelmed. Eagle Eyes NGO supported me throughout the process and helped me communicate with the council. Their advice made a real difference to my family."

Feedback

"The advice service gave me confidence to access public services independently. The volunteers were friendly, patient and always willing to help."

Feedback

I am disabled and have several health problems. For the past two years, Eagle Eyes NGO has provided me with invaluable support. The organisation helped me resolve my housing problems, accompanied me to hospital appointments, and provided interpreting, translation and outreach support whenever I needed it. They also spoke on my behalf with my housing provider, mental health services, hospital staff and my GP, helping me communicate my needs and access the support I was entitled to.

The staff were always kind, patient and professional. They were available to help me not only during the week but also at weekends when I needed urgent assistance. Without their support, I would have found it extremely difficult to access the services, healthcare and advice I needed.

I am very grateful to Eagle Eyes NGO for the care, dedication and practical help they have given me. Their support has made a significant difference to my life, wellbeing and confidence, and I sincerely appreciate everything they have done for me."

Feedback

Three and a half years ago, my asylum claim was refused by the Home Office, and I felt hopeless about my future. Eagle Eyes NGO supported me throughout this very difficult period by providing professional advice, casework support, and guidance. They helped me understand the immigration process, prepared my case, and referred me to specialist legal advisers when needed.

Throughout my case, the staff treated me with kindness, respect and professionalism. They explained every step of the process, helped me communicate with the relevant authorities, and gave me the confidence to continue with my application.

Thanks to the support I received from Eagle Eyes NGO, I was eventually granted refugee status and Indefinite Leave to Remain in the United Kingdom. Their dedication and commitment have completely changed my life, and I am deeply grateful for everything they have done for me and my family.

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